I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Appreciate it enormously... Thank you so much for the beautiful canvas of the pic of my Sunset in Oz.... I will have happy memories of my beautiful trip every day when I wake up...it's already on my bedroom wall.
Thanks for the excellent and quick service.
I will not hesitate to place more orders with you!
Once again thanks for keeping my memories alive!!
Appreciate it enormously...
Sue, | pleased We are so pleased with our art and our experience. After ordering several plaque mounted prints, they arrived damaged and we were very impressed by the professional and caring way the issue was resolved. Lots of email communication to keep us in the loop with the damage claim - the shipping company responsible for the damage. KeenArtMedia went above and beyond to make sure our replacement art arrived safe and sound. Not only is their work beautiful but the customer service is superior too.
Denaige M., Calgary | Thank you. Everything arrived yesterday in perfect condition and very nicely packaged. Looks like a superb quality canvas and priming and I can see that the frame will look perfect with the painting which is planned for it. As always, thank you for the prompt and professional experience.
Najat, |