my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | pleased with it! Wow! I just received my first order from you and I am so pleased with it! The product (gold leaf canvas floater frames) exceeded my expectations and the service you provided was very courteous and prompt. Thank you very much. I will continue to order from you in the future.
Mary L H., Manitowish Waters WI | I'm blown away I just received my Resin Coating On Canvas - and I'm blown away at how good it looks! The quality really exceeded my expectations.
Thank you so much.
Sincerely,
Jacki, Toronto | Not Happy... The instructions and feedback messages would have to be a bit more friendly. There was no way of knowing if the order had been sent or received by you. Because of that I re-ordered and should not have. The picture arrived with the mounting hook on the wrong end. If I use the mounting hook then the picture is upside down.
Other than that the framing and photo is very good.
Rene Mathieu, Edmonton |