I worked closely with Kathleen from KeenART Media (NYGiclee.com) & she was fantastic. Quick to follow up and followed through! Thank you so much for your help.
Helen J, Wall Street NYC | Safe and sound I received my order yesterday, safe and sound, and I just wanted to let you know how pleased I am with the results. The ease of use of your web-site, your customer support and the speed and quality of your work are exceptional. Excellent work! I look forward to using your services again in the future,
Philip, Montreal | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Good service You and your team clearly “ put in” for me and went the extra mile to deliver, to help me out of the bind I was in.
I greatly appreciate this.
As a modest Level customer for over 5 years I truly appreciate the express freight treatment you kindly upgraded my order to.
Both despatched orders arrived very well packed and as usual the picture quality is both superb and exceeding my expectations, given the limitations of our iphone photography
Thank you
Simba, |